Enviro-Tech Termite & Pest Control - 2225 Sweets Drive, Carbondale

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Reviews about Enviro-Tech Termite & Pest Control

• Phillip North
  ★ ☆ ☆ ☆ ☆
  This has got to be the WORST customer service I have ever experienced. I had termites in the home I was purchasing. They were contracted out to remove them. They did a good job that I know of, but they slung oil on my finished walls in the basement. I was certain this was avoidable, but I didn't say anything. My year was up, and I was under the impression that I had a three year service plan. I was contacted by the company to tell me I had service due, but was going to be charged $85 for the inspection. I did not recall that in my contract, so I questioned the girl on the other end of the line when I called. She couldn't answer my question why I was being charged except to say "standard contract". After inquiring as to WHY when their services were paid at the time and should have a standard 3 year warranty WITHOUT having to pay every year, she very quickly transferred me to her supervisor (who I am later told is the VP and manager of the company). I told him I felt deceived and misled by their service technician with the cost of having to pay again. I was not familiar with having to "pay" to keep my warranty up-to-date and was very unhappy with the news. Instead of trying to console and understand their customer, he was quick to say "we'll just end the contract and be done with you. BYE BYE!" I was appalled by the customer service I received and tried to call another number. A lady answered and said all numbers rang the same office. She couldn't help me, but when I tried again to voice my complaint about poor customer service, she too got on the defensive and talked over me. Not one of the three people I spoke to today had any patience, understanding, or any customer service skills of any sort. All they could say is they didn't want to deal me. The company doesn't know how to handle a real I tried to get them to come out and do the work as my paperwork supposedly says, but they refused. The business refused to listen to my complaint. Instead they wanted to simply say how "right" they were. Reading the other BBB review, I can see its validity. They were "too busy" to handle an upset customer. They would rather transfer, hang up, and talk over instead of listen. If the company would stop, listen, empathize, and offer a solution, their customer service would GREATLY increase. After attempting time and time again to have them listen to me without talking over me to listen to the customer, I finally decided I would jump on board with them and agree to their service. Then they were "oh, no. We don't want your business. We are just going to terminate your contract" of which they previously said they didn't have a "contract" with me.

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